These Customer Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you” or “User”) and Gaon Dekho (“we,” “us,” or “our”). Gaon Dekho offers a platform that promotes sustainable rural tourism and enables users to explore and book authentic village stays and experiences (collectively, the “Services”).
By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Services.
Please also review our Privacy Policy, which is incorporated by reference into these Terms.

1. Acceptance of Terms

By using our Services, you confirm that you have read, understood, and agreed to these Terms. If you are using the Services on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf.

2. Changes to Terms or Services

Gaon Dekho reserves the right to modify these Terms at any time. Updates will be posted on our website, and your continued use of the Services constitutes acceptance of the revised Terms.

3. Eligibility to Use the Services

You must be at least 18 years of age to create an account or make a booking on Gaon Dekho. By registering, you confirm that the information you provide is accurate, current, and complete. You are responsible for maintaining your account security and for all activities that occur under your account.

4. Privacy

We value your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.

5. Booking and Payment

• All bookings for rural stays and experiences must be made through our official website: www.gaondekho.com.

• Full payment is required at the time of booking to confirm your reservation.

• Payment methods include UPI, credit/debit cards, net banking, and other options available on our platform.

• Upon successful payment, you will receive a booking confirmation via email or SMS.

• Please review the specific cancellation and refund terms listed on each experience or stay before booking.

6. Grievance Redressal and Escalation Policy

Any enquiry, escalation, or grievance must be submitted in writing or via email within 2 days of the incident. Only direct submissions by the customer will be considered valid.

Official channels for submitting grievances:
1. Online Form:
Complaints should be submitted through the official form, available at:
https://gaondekho.com/complaints-queries-customer-issues/ 

2. Email:
You can also share your queries via email at:
• gd.customers@gmail.com
• properties@gaondekho.com

Grievances raised through social media, or third parties will not be considered valid for resolution.

7. Intellectual Property

All content on the Gaon Dekho platform—such as text, photos, videos, and graphics—is the intellectual property of Gaon Dekho or its licensors. You may not use, copy, or distribute this content without prior written consent.
By submitting content (e.g., reviews, photos), you grant Gaon Dekho a non-exclusive, royalty-free license to use and display such content for service promotion and improvement.

8. User Responsibilities and Restrictions

While using the Services, you agree not to:

• Violate any laws or third-party rights.

• Post false, misleading, or inappropriate content.

• Use bots, scrapers, or automated tools to access the platform.

• Impersonate anyone or misrepresent your identity.

• Attempt to interfere with the platform’s functionality or security.

Violation of these rules may result in termination of your account.

9. Third-Party Links
The platform may contain links to third-party websites. These are provided for convenience only. Gaon Dekho is not responsible for their content, policies, or services.

10. Disclaimer of Warranties

Our Services are provided “as is” without warranties of any kind. We do not guarantee uninterrupted access, accuracy, or completeness of listings or services.

11. Insurance
If travel insurance is provided or recommended, the terms will be governed by the insurance provider. Gaon Dekho acts solely as a facilitator and holds no liability for claims or coverage.

12. Indemnification

You agree to indemnify and hold Gaon Dekho and its affiliates harmless from any claims, liabilities, damages, or expenses resulting from:

• Your use of the Services.

• Your violation of these Terms.

• Content you submit through the platform.

13. Limitation of Liability

To the maximum extent permitted by law, Gaon Dekho shall not be liable for indirect or consequential damages, including lost profits or data. Our total liability shall not exceed the total amount paid by you to us for Services.

14. Termination

We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, for conduct that violates these Terms or is otherwise harmful to our platform.

15. Contact Information

For questions, support, or complaints, please contact: Gaon Dekho
Email: gd.customers@gmail.com
Phone: +91-96959-00871
WhatsApp: +91-96959-00871
Website: www.gaondekho.com

By using Gaon Dekho, you acknowledge that you have read, understood, and agreed to be bound by
these Terms and Conditions.